Baja's Visitor Assistance Hotline

The state of Baja California comes up with some unusual ways to help its tourists. Toward the end of the twentieth century, it posted bilingual attorneys in the tourist areas to resolve visitors' problems free of charge. In this century it has made use of advances in telephony to give its visitors access to government officials around the clock.

SecTurE, the State Secretariat of Tourism, maintains a line within the three-digit Special Services network of the Mexican telephone system. By dialing 078 from anywhere in the state of Baja California, help in English is available day or night. Any phone will do - a public phone, a private phone, even a cell phone from another country (so long as the subscriber has automatic roaming).

Additionally, whenever the operators of the emergency system receive a call in English, they'll transfer it to 078. This works equally for those who call the U.S. emergency number (911) while in Baja California or the European emergency number (112) or the Mexican emergency number (066). All phones in Mexico allow free access to 066.

The hotline offers reasonable assistance to visitors who need help with such things as directions, language, or cultural differences.

How to choose a dentist in Baja California

You might be disappointed. Our advice is going to be pretty much the same as that for choosing a dentist in Outer Mongolia. On the bright side, our dentists are more plentiful and better trained than what you might encounter in Outer Mongolia.

The first step in both places is to overcome the cultural discomfort of traveling for professional services beyond one’s neighborhood. “What if I pick a bad dentist?” is the greatest fear when you’re in a different town. Well, relax. Bad is very rare these days because of all the quality controls in place. The worst we’ve heard of so far has been an average dentist who charged like he was the best.

After that, we recommend you research your options thoughtfully, whittle your candidates down to a short list of four to six dentists, interview them, and make your decision based on who made the most sense to you.

“My dentist in Los Angeles thought he was a Mercedes mechanic” writes one of our correspondents. “I left him fifteen years ago and have been going to a dentist in Tijuana ever since. Now I’m not afraid to sit in the chair and, even better, my teeth stay fixed.”

Our correspondent is not alone. Because the dentistry in Mexico is of world-class quality while also being relatively inexpensive, you’ll find concentrations of dentists along the border from Tijuana all the way to Matamoros. The Asociación Dental Mexicana counts more than five thousand members in the central part of Tijuana alone.

The ADM didn’t count the many dentists who are not members. Nor does that number include the thousands of ADM members in Tijuana who practice outside of downtown and the Zona Río. It does not include any of the hundreds of ADM dentists in Ensenada, Rosarito or Los Algodones, nor the large numbers in Mexicali and Tecate. Dentistry along this border is very serious business and has been so for some while now.

Baja’s Medical Ombudsmen

• • • SEE UPDATED INFORMATION AT END OF ARTICLE • • • 


Every culture has its own expectations concerning their medical profession. The ancient Chinese paid their physician every day they were healthy in order to be treated for free whenever they were ill. In Mexico, doctors tend to be extremely Hippocratic in their approach – the idea here is that people whose social position has allowed them to learn a great deal now want to help you feel better. But what happens when a patient doesn’t see the improvement he expected?

In the United States, an unhappy patient pays a lot of money to a malpractice attorney and hopes for the best. In Mexico, that sort of patient has more options: he or she can go to the Ministerio Público (the district attorney) to file a criminal complaint for malpractice, go to PROFECO (the federal attorney for the protection of consumers) to file a civil complaint, or ask a medical commission to resolve the problem with expert arbitration. There is no cost involved in any of these options. Additionally, one can hire a private attorney to file the case in civil court, similar to what is done in the U.S. More and more, the medical commissions are becoming the preferred route.

CAME-BC, the Comisión de Arbitraje Médico del Estado de Baja California, is part of the state government and has been around in one form or another for about a decade. Originally it maintained a single office in Mexicali, the state capital. “To do our job, we have to be where the patients are,” says Dr Agustín Escobar, the head of the commission, “so we came to Tijuana in 2008. That’s where most of the medicine is being practiced in this state. Very soon we will be opening offices in Rosarito, Ensenada, and Tecate. We’re also working on a web presence like the one our big brother in Mexico City has.”

Do I need a passport to visit Baja California?

• • • SEE UPDATED INFORMATION AT END OF ARTICLE • • • 

The simple answer for all visitors from the U.S. and for most visitors from Canada is No, you don’t need no pinche passport. Here at the border, we see people crossing all the time without one. Across the border, at Across the Border, Anna Cearley has been collecting up reports from readers whose experiences confirm what we say.

And yet people continue to ask and the Internet’s self-appointed experts continue to give the same mistaken answer. The confusion has been caused from what both governments have been telling us. The U.S. government puts up frightening-sounding websites like “GetYouHome.gov” to talk about their “requirement” for “WHTI-compliant documents” and the Mexican government talks about enhancing security in order to continue the disastrous war on drugs. Nonetheless, people keep crossing into California and Baja California just as they have always been doing.

Those of us in The Real Tijuana cross the border, collectively, pretty much every day. We are Mexican citizens, U.S. citizens, and dual citizens. Our documentation varies but only the Mexican nationals among us use WHTI-compliant identification (laser visas and green cards) – the rest of us cross with expired U.S. passports, one of which is more than thirty years old. We have never been sent to Secondary for not being WHTI-compliant. We often see other people crossing with just a birth certificate.

Since the same questions have been cropping up over and over again, we thought it might be helpful to present a FAQ on the subject as it applies to our beat, the border between California and Baja California.

We do not intend to discourage the use of passports – we agree with the Mexican government that the passport is the “ideal international identity document” – but we disagree with irrational impediments to tourism and we are categorically opposed to any restriction on fronterizo culture. Since it is to the government’s benefit that its citizens carry passports, it behooves our governments to facilitate our access to this document. And yet both the Mexican and the U.S. governments place escalating burdens on the individual citizen instead.

Eco-Sol works to improve the environment and to develop ecological awareness in Baja.

by Laura Durán

Seventy percent of the land in Baja California is under environmental protection. Among the largest areas are Parque Constitución (Laguna Hanson), Sierra de San Pedro Mártir, the Biosphere Preserve of the Vizcaíno Desert, Valle de los Cirios, the islands in the Sea of Cortez, and the Colorado River Delta.

Many xerophytic plants serve to retain soil and prevent erosion. Knowing about these plants and being able to use them are very important for those whose houses are built on slopes and hillsides. In this way, erosion and mudslides can be prevented ecologically.

Tijuana’s elementary-school teachers get to receive training in such environmentalist subjects by members of Eco-Sol, a local nonprofit organization. According to José Luis Morales, the NPO’s president, the teachers’ involvement is essential in order to develop their students’ awareness at an early age and to ensure that future generations act more kindly toward the environment. “Our educational system has taken a bold step by arranging to have environmentalist groups prepare its teachers in this curriculum.”